Digital Transformation

We invest in technologies to enhance self-service through various digital channels, transform and amplify the quality of interactions and provide unique and individualized experiences of excellence to all our stakeholders, providing all E-REDES services in a digital format, personalized and accessible.

How do we do it?

• Portal and app for customers (E-REDES Digital). These aggregate in a single place all the services that residential and business customers can request from E-REDES. These platforms allow the submission of grid connection or meter reading requests; monitoring the status of requests; reporting faults and losses; or even consulting consumption, production and billing data.
• Differentiated channels of communication with customers. An example of this is the virtual assistant – Watt – that integrates artificial intelligence and natural language processing in the interaction with customers or the video call service, which avoids trips to the service points to solve complex situations or deliver documentation.
• Follow-up of the technicians' home visit. Whenever there are interventions scheduled through the 'Follow the Team' service, this follow-up is carried out.
• Municipalities Portal. This allows us to digitalize the relationship with municipalities with submission service, monitoring the status of applications, works plan, public lighting processes, invoices and dashboards with activity indicators. 
• Digital workplace for employees. This integrates several systems that aggregate the resources people need to work, optimize their performance, search for information, analyse the main indicators of their area and share ideas. The IMPROVE project, which made these practices operational in teams spread throughout the country – involving 150 supervisors and impacting more than 1,800 employees – won the prize PRODUCTIVITY EXCELLENCE at the Kaizen Awards 2022.