Be resilient

It is inevitable that any organisation will experience some kind of crisis. The most important thing is to be prepared to deal with a complex, anomalous and unstable situation. The most frequent disruptive events with significant impact on our business are usually associated with natural causes - extreme climate events - that cause simultaneous breakdowns in the power grid. Through the activation of various plans, we guarantee a coordinated, effective, robust and assertive response, even in the most critical scenarios. The Crisis Management Plan, which defines the Organisation and Strategic Management of the response, also makes it possible to ensure the alignment of the various plans in order to monitor the necessary actions in situations of actual or potential crisis, while also ensuring effective communication through the Crisis Communication Plan.

Although it is difficult to predict exactly when and where these events might occur, when they do, we ensure through the various Contingency Plans, how the company should reorganise itself in order to guarantee an adequate response. In addition to anticipating the need to prepare for an effective response capacity, the existing contingency plans are fundamentally aimed at guaranteeing an adequate coordination and reaction capacity to any disruptive incidents, so as to enable the prompt recovery of the essential services we provide to society.

Click on the arrow on the side and check our Crisis Action Plans.

The Plano Operacional de Atuação em Crise - Rede de Distribuição (POAC-RD), is a Crisis Management Plan that exists since 2009 to handle disruptive events on the Distribution network, can also be pre-emptively activated to prepare for high-impact events where there is an high concentration of people or high public visibility. Its goal is to minimize the impact resulting from power outages, as well as developing preventive actions to reduce the probability of such occurrences and its impacts. Besides laying down the necessary procedures to ensure intervention in the event of disruption on the distribution network, this plan also defines the chain of coordination and reorganisation of the organisational model, from human resources to operational means and material resources involved in the response, until services are fully restored. This constant effort earned us, in 2014, the European Award for the “Most Effective Recovery of the Year” awarded by the Business Continuity Institute, recognizing the company actions to lead with storm Gong, in 2013.

In cyber-attack or cyber-threat scenarios, PARIS - Plan of Action and Response to Cybersecurity Incidents, is the tool that defines and ensures coordination and immediate action in response to cybersecurity incidents, to protect our Critical Information Infrastructure and to monitor it until normality is restored.
This plan is extensively tested and evaluated, with the aim of training the teams, testing the preparedness and maturity of our organisation to deal with the threats of digital transformation. Our regular participation and involvement in cybersecurity exercises (e.g. CNCS - National Cybersecurity Exercise, the CiberPerseu - Portuguese Army), allows us to test and evaluate our ability to respond to and recover from cybersecurity incidents and improve co-operation with the relevant entities, allowing us to create synergies and explore the interdependencies between the different sectors of activity.

In order to respond to specific scenarios, E-REDES also developed various contingency plans, for defining actions to prepare and carry out alternative procedures, anticipating or quickly controlling a disruption by minimising exposure and/or consequences, ensuring minimum levels of service until normal operations are restored (e.g. Contingency Plan for Pandemic situations).