Smart Meters

The innovation in electric energy management

E-REDES' main mission is to provide an essential public service and promote the development of distribution networks, with a view to energy transition. To this end, it has invested in the development of new solutions to raise the quality of service and promote the active role of customers in managing their consumption.

The smart meter is one of the most visible examples of this strategy, as it allows customers to monitor, manage and change their energy consumption in order to protect the environment and save money. 

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What is a smart meter?

It is a smart electric energy management device, integrated into a technological infrastructure, which, in addition to measuring electricity consumption, allows data processing and availability and support for the provision of services, through remote communication. In other words, managing energy more efficiently and at a lower cost.

In this way, E-REDES provides the following services:

  • Access to the communication serial port.
  • Access to the Point Load Diagram (Point DC).
  • Access to Daily Load Diagram (DC).
  • Remote Operations.
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Smart Meters
Smart Meter Advantages

Registers your electricity consumption at every moment and communicates it automatically, without the need for manual intervention. *

Eliminates estimated bills and provides accurate consumption.

Tracks what the customer uses and spends easily. The display shows you how much energy you are using in real time.

Encourages better energy habits. The visualization of the energy used encourages you to reduce it.

Helps reduce your carbon footprint. You can adopt energy-saving behaviours, reducing CO2 emissions in your home.

* When this feature is active, you will receive a communication from E-REDES with this information. Until then, we advise you to continue sending meter readings periodically.

Smart Meters
Customer Benefits

The registration of your consumption becomes automatic. You do not need to give readings every month.

Real consumption is recorded and sent to your supplier for billing, without estimates.

You can follow your energy profile and adjust your behaviour.

Contractual changes are made remotely, without having to wait for an E-REDES technician.

Smart Meters
Advantages for E-REDES

Fault detection and resolution is done remotely and more quickly.

Increased efficiency in planning, maintenance and operation of distribution networks.

Carrying out remote operations allows CO2 emissions to be reduced into the atmosphere.

Contador inteligente a ser montado por um técnico da E-REDES.
Smart Meters
Advantages to the Electricity Trader

Issuance of invoices based on actual consumption.

Offer of services permanently adapted to the client's profile.

Contador inteligente em fase de instalação.
INSTALLATION
Installation by E-REDES technicians

The smart meter installation is carried out only by E-REDES technicians, duly identified, and does not require the payment of any monetary amount. In case of doubt, please contact E-REDES through Customer Support (8h to 22h | weekdays, call to the national fixed network) 218 100 100 or the form available.

See contact form
Ténicos da E-REDES.
RESET INSTRUCTIONS
Smart Counter Reset

Did you run out of power and don't know how to reset the smart meter?

Here are the steps to follow
Três contadores inteligentes.
Certified Meters

Smart meters are certified according to the European EC Directive 2004/22/EC standard for energy meters, which attests to their degree of accuracy and reliability.

There are several brands and models of smart meters to be installed and they may change due to supplier changes or technological evolutions that motivate the installation of newer versions.

If you have a Normal Low Voltage (BTN) connection, find out if your installation is covered by the electricity meter replacement campaign through the Chatbot, available at the bottom right of the page, by selecting the "Meters" and "Meter Replacement" options.

You must have with you the Delivery Point Code (CPE) referring to your installation, which can be found on your supplier's invoice.


Notes:

  • Coverage by municipality/parishes is partial, i.e. not all the delivery point codes of the municipality/parish will subject to replacement in that period. The information per delivery point code should be obtained through the Chatbot option.
  • The planning is dynamic and may be changed for technical or security reasons.
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Communication of readings

If you have not yet received a communication from E-REDES confirming that your electricity consumption is being automatically registered, we advise you to continue sending meter readings periodically.

Frequently Asked Questions

  1. The installation of smart meters is part of the mission of E-REDES, as the Distribution Network Operator, responsible for providing a public service of excellence, focused on the customer and promoting energy transition.

    The new meters have a more advanced technology that allows us to increase the quality of the service we provide you, such as the remote collection of readings automatically. In addition, we have strengthened environmental sustainability and energy efficiency.

  2. E-REDES has an updated plan for the installation of smart meters, which can be consulted here.

    If you have a connection in Normal Low Voltage (BTN), find out if your installation is covered by the meter replacement campaign for the next 12 months.

    This consultation can be made through our Chatbot, available at the bottom right of the page, by selecting the options “Meter / Meter Replacement”. You must have with you the Delivery Point Code (CPE) for your installation.

  3. Yes. E-REDES informs customers in advance about the expected period for the installation of the smart meter.

    If you want to know if your installation is covered by the campaign for replacing electricity meters in the next 12 months, the query can be made through our chatbot, available at the bottom right of the page, by selecting the options “Meter / Meter Replacement”. You must have with you the Delivery Point Code (CPE) for your installation.

  4. No. E-REDES, as the Distribution Network Operator, is responsible for installing, replacing, operating and maintaining the smart meter, as well as informing the customer about its use. 

  5. The data collected by the smart meters are processed by E-REDES, with due safeguard of the fundamental rights of the data subject.  

    They are used exclusively to ensure compliance with legal obligations and the legitimate interests of E-REDES, only for the period of time strictly necessary for the purposes of processing and with certain and determinable retention periods. 

    For more information on how E-REDES handles and protects personal data, you may consult the General Information Note on Data Processing, available on the E-REDES website under privacy.

  6. When this feature is active, you will receive a communication from E-REDES with this information. Until then, we advise you to continue sending meter readings periodically.

  7. The installation of smart meters is supported by E-REDES, as the Distribution Network Operator, and, as such, does not require the payment of any monetary amount. The smart meter is only charged in individual cases, when the infrastructure of the consumption location and its surroundings is not planned for the following 12 months.

  8. Yes. The activation or deactivation of the electric power supply, where it is not necessary for a technician to travel to the location, can be done remotely.

    The service must be carried out within a maximum of 24 hours from the moment the request is received by the energy supplier, if the customer has not indicated a preferred date, or from the time and date previously indicated. In an emergency situation, the service must be performed within a maximum of 3 hours from the moment the request is received by the energy supplier.

    If it is impossible to perform the service remotely within the maximum time limits, the customer will be informed by E-REDES or by their supplier within 24 hours, so that a visit to their consumption location can be scheduled.

  9. The request to change the contracted power must be made to your energy supplier, who, in turn, will request the execution of this service from E-REDES. 

    Once you receive a communication from E-REDES informing you that the meter is integrated in a smart Network, the service will be executed remotely, without the need for any technical visit. 

    In the case of changing the number of phases of the installation (example: Single-phase to Three-phase), all contractual changes are made in person in the field.

  10. To grant third parties access to your energy data, you will need to access the Balcão Digital [Digital Counter] and follow the steps in the procedure here.

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