Network Connection Request
Transform your request into energy. Connect to the grid.
Connecting your property to the electrical grid may seem complicated, but we are here to assist you at every step. Whether the connection is for your home, your business, or any other type of installation, you can find all the necessary information here to make your request quickly and efficiently.
If the location already has a meter installed, or if it had a previous electricity contract, you just need to contact a supplier to set up a new contract. Otherwise, you should request a network connection from E-REDES.
To request a network connection, you will need to find a certified technician (or electrician) registered with the Directorate-General for Energy and Geology (DGEG) to help you identify the technical characteristics of your installation and submit the request.
To start the process, gather all necessary documentation and submit it on E-REDES's Digital Counter.
You can find the required documentation for your type of connection on the E-REDES website.
After submitting the request, E-REDES will analyse it and send you the initial associated charges.
After payment, you will receive a quote for your request within 15 business days. During this period, E-REDES will visit the site to assess the network connection and define the elements to be constructed. It is also important to ensure that the delivery point meets the necessary technical conditions. At this stage, it is suggested to seek advice from your certified technician.
The quote you receive will present the different construction options and respective deadlines for completion, if applicable.
Choose the most convenient option for you and decide how you want to pay. You have 30 business days to do this, otherwise your request will be cancelled.
There are several options depending on who is responsible for carrying out the construction.
Construction Responsibility of the Client
- Make the payment
- Send the work start notice and the work schedule to E-REDES
- Wait for authorization from E-REDES
- Carry out the work
- Send the Handover Certificate (Auto de Entrega) to E-REDES
- Wait for the communication of work completion
Check the list of qualified service providers for the execution of the work.
Construction Responsibility of E-REDES
- Make the payment
- Wait for the communication of work completion
Execution Deadlines: 30 business days for Low Voltage and 120 business days for Medium Voltage—excluding days of delay due to the Client or another entity.
Shared Construction:
- In shared construction, both parties must fulfil the steps described in the construction for which the Client is responsible and the construction for which E-REDES is responsible.
After choosing the option you want, you must pay for it using the respective organisation and ATM reference.
Once the process has been completed, you will receive your Point of Delivery Code. You must then ensure your installation is certified, either by your responsible technician or via the portal provided by the Directorate-General for Energy and Geology (DGEG).
The certification of installations is mandatory in order to be able to sign an electricity supply contract.
Finally, contact a supplier to arrange an electricity supply contract, who will schedule the best date for installing the meter.
What documentation is required for each type of connection and how to complete it correctly?
You can check the required documents by connection type (PDF - 0.787 MB) and download the electrotechnical form with filling instructions (PDF - 1.52 MB) to ensure the success of the process. Additionally, it may be necessary to submit plans, projects, and other technical documents, depending on the complexity of the connection.
Note: If the Network Connection Request is not made by the client, a duly completed "Third-Party Authorization Declaration" will also need to be submitted.
Download the Documents for Network Connection Requests
What are the initial charges and when do they apply?
After the request is submitted and reviewed, you will receive a communication detailing the initial charges related to the connection services. According to the Commercial Relations Regulation (Regulamento de Relações Comerciais), these may include the following actions:
- Site visit for assessment of the routing and connection point.
- Construction supervision.
The following elements are also included in the connection services:
- Connection voltage level and connection point.
- Materials to be used.
- Routing for the connection elements.
- Connection elements for exclusive use, if the network operator is required to construct these connection elements.
- Connection elements for shared use, if applicable.
- Compensation for the location of the Transformation Station, if applicable.
Check a budget example (PDF - 0.387 MB) to better understand its structure, possible elements, and overall appearance.
When sending the budget, E-REDES may present you with up to three options for constructing the connection, based on the characteristics of the work to be carried out. The construction options may be:
- Construction for which the Customer is responsible;
- Construction for which E-REDES is responsible, or;
- Shared construction, in which, typically, the client builds the elements for exclusive use and E-REDES builds the elements for shared use.
If you choose the option involving the construction of connection elements by the Customer, you should consult the list of entities authorised to carry out work on E-REDES' distribution network and choose a recognised entity to carry out the desired work.
Check out our step-by-step guide to Network Connection requests (PDF - 1.08 MB) at the top of the page to find out what steps are required for each type of construction and the documentation needed to complete each process.
What are the payment methods?
The payment methods are defined according to the items listed in the budget. The client can choose different payment options, as agreed with E-REDES. After selecting the most suitable construction option, you must choose how you want to pay. You have a period of 30 business days to make the payment; otherwise, your request will be canceled.
If the chosen construction option involves work to be carried out by E-REDES, payment may be made in two equal installments: the first at the start of the work and the second upon completion and before the connection (installment payment). Alternatively, you may choose to pay the full amount using the provided reference (prompt payment).
These deadlines are counted from the date the quote is accepted by the client and may be interrupted if there is any pending issue related to the request.
Note: Connection requests, network modifications, changes to the delivery point location, and occasional connections are not subject to regulated deadlines at any stage of the process.
With the Network Connection application completed, what's left to do to get electricity?
When the process is complete, you will receive a communication with the Delivery Point Code assigned to your installation. If the installation is permanent, you must ensure that it is certified by an electrical inspection entity recognized by the Directorate-General for Energy and Geology (DGEG). You can obtain this certification through your responsible technician or via the portal provided by the DGEG.
Certification of the installation is mandatory for signing an electricity supply contract. Once certification is complete, you can contact an energy supplier to request the electricity supply contract and the installation of the meter.
Use the Digital Counter during all stages of the process
Find the answers to your questions on our frequently asked questions page.
