Technical service quality

Technical service quality

We work to ensure the continuity of service and the quality of the electricity supplied to the customer

Continuity of Service
Power Quality

The technical service quality is twofold, and is in line with E-REDES' commitment to its customers in providing an essential public service:

  • Continuity of Service, associated with the reliability of the electricity supply, being assessed through the number and duration of supply interruptions;
  • Power Quality, relating to the characteristics of the supply voltage, taking into account continuous voltage phenomena and events.
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Technical quality
Quality of Service is Everyone's Business

E-REDES is a partner in the campaign “A Qualidade de Serviço Cabe a Todos” (Quality of Service is Everyone's Business), developed on the scope of the Monitoring Group for the Quality of Service Regulation for the Electricity Sector, organised by ERSE.

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Qualidade de serviço cabe a todos