The Digital Distribution Project received an Honorable Mention in the Best Digital Product & Customer Experience category at the 2018 Portugal Digital Awards .
The Digital Portugal Awards is a joint initiative by Business Journal and IDC, in partnership with Axians, the main goal of which is to recognize those organizations and business leaders with the vision to raise their businesses to the most sophisticated level, enabling them to ensure the digital transformation of their businesses.
This third edition received about 100 applications, which were assessed by a diverse jury panel made up of academics, the press and representatives of the business sector.
EDP Distribuição submitted its application to one of the main categories, Best Digital Product & Customer Experience, which rewards innovation and new product/service creation and/or improved customer experience with the Digital Distribution Project, and obtained an honorable mention.
The Digital Distribution project, which was launched in 2015, builds on the improved experience of various EDP Distribuição stakeholders, seeking to provide 100% digital interaction. The visible aspect of the project is the EDP Distribuição app and Reserved Areas platforms, which serve a considerable range of stakeholders.
The application has developed elements relating to the project development process, including the involvement of various stakeholders in co-creation, with user experience methodologies; the involvement of the entire undertaking, including its macro-structure, in the project; focus on streamlining business processes and concern for inclusion, including through adapting the app to smartphone voice conversion systems in partnership with ACAPO.
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