Fraud Alert

E-REDES is concerned about everyone's safety and that is why it seeks to alert and make all its customers aware of the increasing occurrence of fraudulent practices. These practices can take many forms, from face-to-face, to SMS or email. Unfortunately, these practices are becoming increasingly common and it is important that everyone is aware of the warning signs. 

Cybersecurity
Fraud attempts

Fraudulent messages can be very convincing and misleading. There are some warning signs to watch out for:

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Remember, your security is important to us. Always be alert to signs of SMS or email fraud and take immediate action to protect yourself. If you suspect a message or receive similar communications, please report it immediately through our usual channels.

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Frequently Asked Questions

  1. Phishing is a type of fraud that involves sending fraudulent emails to manipulate people into revealing personal information or paying money. The emails may look legitimate and persuasive, but they are created with the aim of deceiving people.

    While Phishing refers to the type of fraudulent messages sent via email, Smishing is a type of phishing, but via SMS.

  2. As a rule, E-REDES only sends emails to its customers from senders no-reply@e-redes.pt or noreply@satisfacaocliente.e-redes.pt.

    In addition, all links sent by email or SMS are associated with the e-redes.pt domain, e.g. e-redes.pt/ or operacoes.e-redes.pt/.

  3. To protect yourself against phishing or smishing attacks, think before you click!

    If you suspect the legitimacy of a message, contact E-REDES through the official channels and confirm the veracity of the information you have received. Also, make sure that your equipment, including your mobile device, has antivirus software and is up to date with the latest versions of security software and applications. You should also keep up to date with the latest fraud trends.

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