Readings

To read your electricity meter, pay attention to the sequential and automatic information shown on its display or you can do it manually by briefly pressing the control button.Check the codes below, shown on your electricity meter's display, and take note of your consumption:

• Code 1.8.1 – Off-peak hours
• Code 1.8.2 – Peak hours
• Code 1.8.3 – Mid-peak hours

If you have any doubts you can watch the explanatory video indicated for your electricity meter here.

You can report the reading using one of the following methods:

1. Digital Customer Service (Balcão Digital), available on our website;
2. E-REDES APP (available for Android and IOS);
3. Our toll-free number for readings (800 507 507, 24h/day)
4. Through your electricity supplier.
    

The best date for this is recommended by your supplier on your electricity bill.

If you have trouble submitting your reading, contact our Customer Support Helpline – 218 100 100 (8 a.m. – 10 p.m., business days, national landline call charges).

If your electricity meter is malfunctioning, you can inform us through the “Contact us / Electricity Meters / My electricity meter is not working properly” section. 

Yes, in accordance with current legislation, your electricity supply can be cut off upon submission of prior notice, if access to your electricity meter is prevented and/or no readings are reported by the Customer.

Readings in normal routing, carried out by readers at the service of E-REDES on a quarterly basis, are free of charge for the Customer. 

However, if it is not possible to access the meter for an extended period, E-REDES may carry out an extraordinary reading at a cost to the customer, as defined by the Energy Services Regulator. 

This cost is currently 7.15 euros (+ VAT), as defined in the Commercial Relations Regulation (RRC), and will be included in the electricity bill issued by your supplier. 

Yes. You can do this through the “Contact Us / Readings and Consumption / I want to schedule a visit to collect readings” section.However, the extraordinary reading has an associated cost of 7.15 euros (+ VAT).

In this situation, you must provide us with a reading by the date indicated in the communication you received.

If we still do not receive a reading, we will come to your premises on the date and time indicated in the communication you received. During this visit, it is essential that you or your representative be present to facilitate access to the meter.

You can change this date via the “Contact Us / Technical Visits / I want to schedule/reschedule a technical visit” section on our website or via our Customer Support line – 218 100 100 (8 a.m. – 8 p.m., weekdays, national landline call charge) within a maximum of 10 days from the date of this communication.

If we are unable to obtain any meter reading within 30 days of the date of sending the communication received, the power supply will be interrupted.

In order for the supply to be resumed, a reading must be obtained and you will have to pay the disconnection and reconnection costs which may vary between 24.24 and 116.32 euros (+ VAT), depending on the means used for the interruption, which will be included in your supplier's electricity bill.

Yes, they are identified with company vests and their own credentials.

If your meter does not report readings automatically, our staff will make meter readings on a quarterly basis.

You can report the reading using one of the following methods:

Digital Customer Service (Balcão Digital), available on our website.

E-REDES APP (available for Android and IOS).

Our toll-free number for readings (800 507 507, 24h/day).

Through your electricity supplier.

The most recent validated reading will be taken.

If our readings are not in accordance with what is displayed on your meter you can inform us of this situation through the "Contact us / Readings and Consumption / I do not agree with my readings” section.To check your latest readings go to the Digital Customer Service (Balcão Digital) on our website.

Some time after the replacement you will receive an SMS informing that the equipment is already communicating remotely. If you have not yet received this SMS, it is still necessary to collect your readings.

In order for your electricity supply to be resumed, we must collect a reading and you will have to pay for any disconnection and reconnection costs which may range from 24.24 and 116.32 euros (+ VAT), according to the means used for disconnecting your electricity supply, which will be included on your utility bill.

The Supply Point Code (CPE) is a unique key that identifies your installation, which can be found on your utility bill.

If the meter is not accessible to the reader, access must be given. If you do not do so, after a prolonged period without readings, we will contact you and schedule a visit to carry out an extraordinary reading, at a cost of 7,15 euros (+ VAT).

If the difficulty in accessing the meter persists, we may proceed with the interruption of the electricity supply, as provided for in the regulations.

Schedule your technical visit through the “Contact Us / Technical Visits / I want to schedule / reschedule a technical visit” section.

Alternatively, you can contact us through our Customer Support Line – 218 100 100 (8 a.m. – 10 p.m., business days, national landline call charge), or visit one of our service points.

If the technical visit you have scheduled did not go as planned, please inform us through the “Contact us / Technical Visits / Report your experience” section.