As of today, the E-REDES Digital Counter adds a new feature available to all customers: the possibility of requesting the Delivery Point Code (DPC) without having to call the E-REDES Customer Helpline.
All you have to do is fill in the form available here and the CPE will be returned to you, whether it's for a new contract you want to sign with any supplier, or simply to find out the CPE of an existing contract.
The Digital Counter allows customers to have access to a simpler and faster way of resolving their requests, be they:
- Send readings and consult reading history;
- Make a request for connection to the network;
- Submit faults registered at home or in the street;
- Reschedule technical visits;
- Consult the CPE;
- Among others.
In addition to the Digital Counter, customers can also request the CPE through their supplier or check it on their supplier's invoice.
In recent years, E-REDES has developed various services and functionalities through digital interaction that have enabled customers to resolve their requests more quickly and easily.
