E-REDES provides face-to-face, telephone and written assistance, as well as through digital channels.

For telephone service, E-REDES provides specific contacts to enable the reporting of faults/requests for technical assistance and readings of measurement equipment.

The treatment of other issues related to networks, namely connection requests, may be carried out through face-to-face service or through the digital channel designed for the treatment of these issues, and the employees who provide the service must ensure compliance with the rules of equal treatment, non-discrimination and transparency.