Local Authorities Reserved Area

The relationship with our Customers is of enormous value to us.

Login to your reserved area, you can make your requests quickly and easily, check your main interlocutors and access the most relevant documents for your concession.

Frequently Asked Questions

  1. This Reserved Area aims to improve the interaction/relationship between Local Authorities and E-REDES in the following aspects: 

    • User experience, providing direct support through a single point of interaction, a digital relationship and a user-friendly interface.
    • Proactivity, using behavioural analysis to anticipate your problems/doubts.
    • Transparency, allowing access to real-time information on your cases, complemented by notifications.
    • Quality of service, guaranteeing navigability performance.
    • Operational efficiency, through dematerialisation and the promotion of self-service.
    • Innovation and continuous improvement, collecting feedback and differentiating content and functionalities.

  2. Each of the 278 Municipalities in mainland Portugal with which E-REDES has low-voltage electricity distribution concession contracts.

  3. From the Reserved Area, the Local Authoritiy has access to 5 functions:

    • Requests: submit and monitor in near real time the entire flow of a wide range of requests, such as connection to the low-voltage network (including works), increase in power and eventual or public lighting, modification of the low-voltage network, assistance for events or tree felling, regulation of public lighting hours, dismantling/disconnection/reconnection of spotlights, reporting network anomalies or one or more spotlights switched off. Includes, if applicable, the budget acceptance stage and access to all communications (budget, invoice, etc.) associated with the request.
    • Places of Consumption: consult the active places of consumption owned by the Municipality, including some technical details, as well as providing readings, consumption and load diagrams.
    • Documents: view a range of relevant information, such as current public lighting equipment, the concession contract, the concession rent, the annual letter, the technical quality of service and the user support manual, among others, as well as the register of public lighting points.
    • Dashboards: graphical and dynamic monitoring in PowerBI of information on Work Orders (PL Spotlights), updated daily, PL Consumption, updated quarterly, and a set of Technical and Financial Indicators (tabs with: Customers and Consumption, Network Characterization, Smart Grids, Technical Service Quality and Financial Information), updated annually.
    • Contacts: access to E-REDES contact persons and registered users on the Local Authority side (Municipality and Parish Councils).
Frequently Asked Questions - Users

  1. The password is valid for 365 days. After that, you need to set a new one. You can do this via "Forgot your password?" by entering your registration email address. You will receive the next steps in the same email (check spam).

    If you can't remember your registration email, you can interact with a member of the Local Authority who will be able to look it up on the telephone icon (see interlocutors).

  2. The Mayor is, by default, the access manager for the Local Authority. He/she is therefore allowed to update users. However, this task can be delegated. To do this, on the photo icon, you have the option to "Manage Accesses".

    On this page, you can create a new access; if you click on the "..." on a registered user, the edit and remove options appear.

  3. There are 2 types of profile: Municipality and Parish Council. Within the Municipality profile, there are 3 levels of access: Full, Acceptance or Editing.

    In the Documents tab there is a user guide explaining the differences between the various profiles.

  4. The Parish Council profile gives you access to submit and view only 3 requests: “Unlit or Flashing Spotlight(s)", "Fault in the Public Lighting Network" and "Risk Situations", for the parish in question. It does not allow access to other tabs.

Frequently Asked Questions - Requests

  1. Requests in "Pending Approval" status are pending approval by the Municipality's hierarchical profile, they have not yet been submitted to E-REDES. If you want to proceed, you should “Submit”; if not, you can “Delete”. You can find these options within the request.

  2. Requests in "Budgeted" status are pending acceptance of the budget by the Local Authority. The budget is broken down and the various construction options available appear, from which you will have to choose one: E-REDES, Client and Shared.

    • If the budget shows costs, the Local Authority enters the budget number and a supporting document and clicks the "I accept the budget" button. This action is possible for the Acceptance and Full profiles.
    • If the budget does not show costs, the Local Authority accepts it by clicking on the “Authorise execution of the work" button. This action is only possible for the Total profile.

    If you choose the Client or Shared construction type, you must formalise the submission of documentation: notice of commencement of work and delivery note using the form https://www.e-redes.pt/pt-pt/contacte-nos (Network Connections and Power Increases → 'I want to add information to my request').

  3. We have defined the value of 41.4 kVA as the requested power above which a prior assessment of the conditions for connection to the low voltage network will be required.

    This applies to forms on the platform that are 'Special' (Network Connection, except Works, and Power Increase). In these cases, the request for connection conditions is a precondition that is included in the original request. Subsequently, if the connection conditions are assigned, it is necessary to go to the request and click on the respective button so that it can then be upgraded to the PLR (Acceptance and Total profiles).

    The Eventual Connection also has this status, which in this case is terminal. It shows the results of the study in the annex, from which you can sign the respective contract with the supplier.

  4. Yes, the user can request to receive notification by email after submitting the request to E-REDES and also, if applicable, in the "Connection Conditions Assigned", "Budgeted" and "Work Completed" statuses. You can also notify a particular Local Authority user when the request requires internal approval.

  5. That's 180 days. After that, the quote expires, is cancelled and a new request must be created if it is to be reopened. The invoice, which is also attached to the platform, is valid for 30 days.

  7. The spotlight in question is being processed, i.e. there is already a communication made through any E-REDES channel and therefore it doesn't need to be duplicated. After a visit to the site, the spotlight becomes available again.

  8. You must select the closest spotlight and indicate the reference points in the comments box. In order for the spotlight to appear on the map, interaction with the Maintenance Area is requested to correct it in the register. Contact details are available on the telephone icon.

  9. If the problem is at the spotlight level, you should report it one by one on the Unlit or Flashing Focus(es) form, as accurately as possible. In this way, you can get feedback (resolved or unresolved) and increase the likelihood of resolution in the field.

Frequently Asked Questions - Documents

  1. Local Authorities cannot upload documents. You must notify the Local Authorities Department (telephone icon) of your intention to do so.

  2. No. It is restricted to the Acceptance and Total profiles, once the terms and conditions have been accepted.

Frequently Asked Questions - Consumer sites

  1. All CPEs with an active contract with the Municipality's Taxpayer ID Number. It contains detailed information on technical data (including coordinates and Land Registration Number), as well as readings, consumption and load diagrams.

  2. The load diagrams with consumption are only visible in the CPEs that are communicating in the Smart Grid.

Frequently Asked Questions - Dashboards

  1. A work order groups together several individual communications, whatever the input channel, as long as they are made on the same day to the same transformer substation.

  2. A work order may be suspended for reasons beyond the control of E-REDES, such as the need for police or other support or awaiting material for resolution. This delay, although justified, is counted towards the restart time.

Frequently Asked Questions - Contacts

  1. The telephone icon allows you to consult the main E-REDES interlocutors (Local Authorities Department and Asset Service Department: Network Connections Area and Maintenance Area) and the registered users of the Local Authority (Municipality and Parish Councils).