Customer Relations and Service

You can request clarification, information or lodge a complaint through the “Contact Us” section of our website or by calling our Consumer Helpline - 218 100 100 (8 a.m. – 8 p.m., working days, national landline call costs). Alternatively, you can visit one of our nearest stores.

Requests for information can also be made in writing (by letter) and will be answered within a maximum of 15 working days.

Complaints must be answered within 15 working days. In case of failure to meet this deadline, Customers must receive an interim communication with the status of their complaint. Failure to do so will entitle Customers to receive compensation as set out in the Quality of Service Regulations published by ERSE.

Complaints must be answered within 15 working days. In case of failure to meet this deadline, Customers must receive an interim communication with the status of their complaint. Failure to do so will entitle Customers to receive compensation as set out in the Quality of Service Regulations published by ERSE.

You can request information on the status of your request through the “Contact Us” section, by stating the respective subject or alternatively call our Consumer Helpline – 218 100 100 ( 8 a.m. – 8 p.m., working days, national landline call costs).

In the Digital Customer Service section, you can check and edit your personal data as well as your installation data. If you are unable to access your account, you can report the situation to us at “Contact us / Our customer service / I want to report problems with the digital channels” on our website.

You can report the situation via the “Contact us / Our service / I want to report problems with the digital channels” section on our website.

The “Contact Us” section, available through the Help menu, is an online form where you can ask us your questions or send us documents.

The Supply Point Code (CPE) is a unique key that identifies your installation, which can be found on your utility bill.