Service interruptions

Exceptional Events

Under the Quality of Service Regulation, there are instances on the distribution network which, after classification by the Energy Services Regulator, are regarded as exceptional events.

Under the Quality of Service Regulation, exceptional events are deemed to have all of the following characteristics:

  • Low likelihood of the occurrence of the event or its consequences;
  • They cause a significant reduction in the quality of service provided;
  • It is not economically reasonable for the distribution system operator to avoid all their consequences;
  • The event and its consequences are not attributable to the distribution network operator.

An event shall only be regarded as an exceptional event after approval by the Energy Services Regulator following a reasoned request by the distribution network operator.

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Exceptional Events

Jan 2020
Evento Excecional Tabela Decisão Depressão Glória (2020)
Jan 2020
Evento Excecional Tabela Decisão Janeiro 2020
Dec 2019
Evento Excecional Tabela Decisão Dezembro 2019
Dec 2019
Evento Excecional Tabela Decisão Depressão Elsa e Fabien